COMPLAINT POLICY

 

Cyntoria.com, (hereinafter also referred to as “Company”, “we”, “our” or “us”) operate https://cyntoria.com/ (“Website”) as well as any other related services (collectively, the “Services“). We value user feedback and take all complaints seriously. If you encounter any issues, have concerns, or wish to file a complaint, please read and follow the terms outlined in this Complaint Policy.

We are committed to addressing your concerns in a timely manner. We understand that prompt resolution is essential, and we will make every effort to address complaints as efficiently as possible.

 

COMPLAINT REPORTING

Send an email to [email protected] and provide a clear and detailed description of your complaint, including relevant information that may help us address your concern effectively. Please use a descriptive subject line in your email.

 

OTHER TERMS

Cyntoria.com is committed to addressing valid complaints promptly and fairly. If you have a legitimate concern, and it is determined that the complaint is valid and substantiated, we will provide refunds as appropriate.

Refunds will be issued based on the nature of the complaint and our assessment of the situation. We reserve the right to determine the eligibility for a refund. We strive to handle complaints in a transparent and responsible manner, and our decision regarding refunds will be final.

We respect your privacy, and we treat all complaints and personal information with the utmost confidentiality. Your information will only be used for the purpose of resolving the complaint and will not be shared with third parties without your consent.

We may contact you for further information or clarification regarding your complaint. Your cooperation will help us resolve the issue more effectively.

We reserve the right to update and modify this Complaint Policy as needed. Please check this page periodically for any changes.

 

CONTACT US

If you have any questions or concerns about this Complaint Policy, please contact us at [email protected]

 

Effective Date: July 11, 2023

Last Updated: July 11, 2023